Problem Solving in the Workplace

Every workplace, no matter the industry—faces challenges. From missed deadlines to process inefficiencies, conflicts between colleagues to unexpected crises, problems are inevitable. What sets successful professionals apart is not the absence of problems, but their ability to solve them quickly, effectively, and with lasting results. This short course provides you with simple, repeatable strategies for tackling real workplace challenges with confidence. You’ll learn how to identify the real problem (not just its symptoms), use structured problem-solving models, brainstorm creative solutions, make decisions under pressure, and implement changes smoothly. Along the way, you’ll get practical tools, templates, and activities to help you put your learning into action immediately. By the end of this course, you’ll have a problem-solving toolkit that you can apply to any situation—whether you’re improving a process, resolving a conflict, or responding to a sudden crisis.
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Course content

8 sections | 13 lessons